Cancellation Policy

By purchasing a subscription product from Lumiyahu, you agree to the terms of our Automatic Refill and Subscription Policy outlined below.

Recurring Charges

When you enroll in a subscription, you authorize Lumiyahu to automatically charge your selected payment method on a recurring basis according to the subscription frequency selected at checkout.

Recurring charges will continue until you cancel your subscription.

Billing Frequency and Amount

Your subscription will renew according to the delivery frequency you selected at checkout, such as every 28 days, 56 days, or 84 days.

You will be charged the amount displayed for your selected subscription plan. Renewal charges may include applicable taxes and shipping fees.

Please note that promotional discounts or special offers applied to your initial purchase may not apply to future subscription renewals unless specifically stated otherwise.

Deadline to Cancel

To avoid being charged for your next subscription order, your cancellation request must be submitted at least 24 hours before your next scheduled billing date.

Cancellation requests received after a renewal payment has already been processed may apply to future renewals rather than the order that has already been processed.

How to Cancel

We want managing your subscription to be simple. You may cancel your subscription at any time by:

• Logging into your Lumiyahu subscription portal and selecting the option to cancel your subscription.
• Emailing our Customer Support team at support@lumiyahu.com.

When contacting us by email, please include your full name and order number so we can locate your subscription as quickly as possible.

Your subscription will remain active until cancellation is completed.

Subscription Modifications

Depending on your subscription plan, you may be able to pause, skip, reschedule, or change the frequency of upcoming subscription orders through your subscription portal or by contacting us at support@lumiyahu.com.

Any changes should be submitted at least 24 hours before your next scheduled billing date to ensure they take effect before the upcoming renewal.

Changes requested after an order has already been processed may not apply until the following subscription cycle.

Refunds on Subscription Renewals

Canceling your subscription prevents future renewals but does not automatically cancel or refund an order that has already been processed.

If a subscription renewal has already been processed or shipped, refund eligibility will be determined according to our Refund Policy.

To prevent future charges, please cancel your subscription at least 24 hours before your next scheduled billing date.

Failed or Declined Payments

If your payment method is declined or cannot be successfully charged, we may attempt to process the payment again using the payment method associated with your subscription.

You are responsible for keeping your billing and payment information current.

Cancellation Confirmation

Once your subscription has been successfully canceled, you should receive confirmation that future recurring charges have been stopped.

We recommend keeping your cancellation confirmation for your records.

Changes to This Policy

Lumiyahu reserves the right to update this Cancellation Policy from time to time. Any updates will be posted on our website and will take effect as permitted by applicable law.

Contact Us

If you have questions about your subscription, billing schedule, cancellation, or upcoming renewal, please contact:

Lumiyahu Customer Support
Email: support@lumiyahu.com
Website: Lumiyahu.com

We are committed to providing clear subscription terms and giving you control over your recurring orders.