Refund Policy

30-Day Money-Back Guarantee

At Lumiyahu, we want you to feel confident in your purchase. That’s why we offer a 30-Day Money-Back Guarantee on eligible orders, subject to the terms outlined below.

Eligibility for Refunds

To qualify for a refund, your request must be submitted within 30 days of the confirmed delivery date.

Refund requests submitted more than 30 days after delivery are not eligible for our money-back guarantee.

Original shipping and handling charges are non-refundable unless your order arrived damaged, defective, incorrect, or otherwise required by applicable law. Customers are responsible for return shipping costs for customer-initiated returns.

To request a refund, contact us at support@lumiyahu.com within 30 days of receiving your order.

How to Request a Refund

To request a refund:

1. Email support@lumiyahu.com and include your full name, order number, and the item you would like refunded.
2. Our Customer Support team will review your request and normally respond within 24–48 hours with instructions regarding the next steps.
3. If a return is required, please do not send your product back until you have received return instructions from our team. Returns sent without prior authorization may not be accepted.
4. Once your refund has been approved, it will be issued to the original payment method used for your purchase.
5. Approved refunds are generally processed within 5–15 business days. Your bank or payment provider may require additional time for the refund to appear on your account.

Refunds That Are Not Eligible

Refund requests submitted outside the 30-day guarantee period are generally not eligible for a refund.

We may also refuse refund requests that do not comply with this policy, involve fraudulent activity, or demonstrate a pattern of misuse of our refund program.

To help protect our customers and our business from refund abuse, Lumiyahu reserves the right to review or refuse requests from customers who demonstrate a pattern of repetitive or excessive refunds. A pattern of repetitive refunds may include requesting more than two refunds within a 12-month period.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

Subscriptions

If your purchase is part of a subscription, you are responsible for managing or canceling your subscription before the next renewal is processed.

Subscriptions may be changed or canceled in accordance with our Cancellation Policy. Your order confirmation emails may also contain links that allow you to manage your subscription. Lumiyahu

Cancellation of a subscription does not automatically refund an order that has already been processed or shipped. Refund requests for subscription orders remain subject to the terms of this Refund Policy and applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at support@lumiyahu.com.

Please include your order number and, when possible, photos or videos showing the issue so our team can evaluate the situation.

If we determine that the product was damaged, defective, or incorrect, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Return Shipping

For customer-initiated returns, customers are responsible for purchasing their own return shipping label and paying the associated return shipping costs.

We recommend using a trackable shipping method and keeping your tracking information until your return has been completed.

If a return is required because of an error on our part, such as a damaged, defective, or incorrect item, we will provide the appropriate return instructions.

Agreement to This Policy

By completing a purchase through Lumiyahu.com, you acknowledge and agree to the terms of this Refund Policy, including the eligibility requirements and limitations described above.

Contact Us

If you have questions regarding a return, refund, or your eligibility under our 30-Day Money-Back Guarantee, please contact:

Lumiyahu Customer Support
Email: support@lumiyahu.com
Website: Lumiyahu.com